5 Easy Steps to Improving Your Security Guard Service
When property managers employ security guard companies they have a picture in mind of exactly what their contract security force will look like, but also often what they get isn’t what they pictured. What we have discovered is that almost all security guard companies are capable of supplying the service that property managers want, but also often do not due to a lack of continuing excellent management procedures.
Security guard companies are unlike any vendor a property supervisor usually hires. If you employ a painter, then you can see whether or not they do their jobs by taking a look at the walls. However, when you employ a security guard business, how often can you determine whether the protector organization is performing their job including running background checks and drug screenings, providing great training for your guards, and efficiently tracking and supervising your guards. In the majority of cases they probably are, but it is crucial to employ a method of verification and quality management to make sure that issues associated with the lack of performing these jobs do not start to happen.
In this guide we’ll discuss five (5) simple actions to enhancing your security guard service and achieving everything you picture as your perfect warehouse security guard.
Screen Your Guards Qualifications
In most states, guards have been mandated to have a specified level of training before they could start working as security guards. If your condition is among those states, make sure your security guard organization is compliant.
If you’re in a country where there are no state requirements for guard certification, then inquire into the sort of training that is being supplied by your security company and inquire does it seem decent.
Additionally, is your security guard firm performing history and drug screenings on all of your defenses BEFORE they send them to your property? If they’re, they should be supplying you with verifications. Otherwise, why?
Another superb method to display whether the protector is a good fit for your house is to perform a short”interview” to get a feel for the guard and also to describe your expectations. This initial dialogue will tell you a good deal about what to expect from this guard and it provides you a chance to request a different guard if you feel it is necessary.
Assess Guard Training
Though most security guard companies have an extremely comprehensive orientation that introduces every guard to the business itself, in many cases the guard’s orientation to his assigned property isn’t quite as complete. We predict the orientation for the assigned property”Website Specific Training”. Learn What your website specific training looks like:
• Can it happen at your premises?
• Who does the training?
• Just how long is each officer trained?
• Just how long can the security firm double bank? (Double banks is the procedure for having a seasoned guard working in precisely the same time as the new guard.)
Determine the response to every one of these questions and make certain they match what you believe is adequate. You should even consider sitting in on your security guard business’s orientation and also your website specific training to get an understanding of what goes into preparing a guard to operate in your premises.
Inspection Your Guard’s Supervision
Guard supervision is among the more important factors of good security guard service. When security companies provide poor supervision, there isn’t enough emphasis placed on preventing mistakes, problems, and complaints. Lack of supervision also removes the opportunity for the protector to understand and better understand their responsibilities. When the guards are not being supervised, they start to feel their work isn’t important and they start to find themselves as less of a region of the security group. When guards do not feel like part of your group it generally contributes to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Depending on the arrangement of your contract, on-site supervisors might not be included. If your contract doesn’t require onsite oversight, how can your security guard firm remotely supervise its guards? Outside the normal security firm field manager spot checks, the two methods of distant supervision that prove most successful are:
If your guards are required to produce rounds of your premises, then a method for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a distant way of tracking the guards while they’re in your premises. These monitoring systems allow the security guard business to track the time and log the activity of the guards while they’re making rounds to several areas in your premises. Most Officer Tour Tracking Systems can generate reports which enable the security guard firm to quickly get an understanding of whether the protector is making rounds. The property manager should also be provided with an abridged version of those reports.
In addition to Officer Tour Tracking systems, we have discovered that having a method for guards to check in regularly with the security guard company provides a method of earning certain each guard is secure and alert. Using guards check-in regularly together with the security guard business, at least every 30 minutes, guards believe their safety is important and being awake and alert is an significant part their job.
Expand Your Favorite
After hours inspections of your guards are always great ways of finding out exactly what is happening with your security while you are not there. Through these inspections, make sure to ask your security guards questions regarding their responsibilities and duties to make sure they know their jobs. In reality, we suggest getting your security guards audited regularly, officially (i.e. post inspection) and (i.e. secret shopped) by a licensed security consultant as part of your continuing security program. Remember, when choosing a security consultant be confident the consultant isn’t actually a security guard business. If so, your audit is guaranteed to turn up issues with your current security guard business.